Maybank_logo by you.

In today’s competitive world and the recent banking collapse in the US, the banking industry has no space left for wastes and inefficiencies. However, where every bank is shaping up to be leaner and meaner to retain their customers, I recently had to endure a wasted half day with Maybank just to replace my ATM card! Read about my experience below.

Maybank’s Slow And Inefficient Service

I lost my ATM card and was informed by the telebanker that I could get a replacement from any Maybank branch immediately.

Hence, I was up early the next morning and actually took time off work to head for the nearest Maybank to get my card replaced. I had to fill out an ATM replacement form at the main counter and that was where my nightmare begun.

My form was given to a bank officer who saw me shortly to inform me that they had to check my signature and details with the branch I opened my account with. I thought this would just take a quick phone call…WRONG! It took them the entire morning just to get a simple fax from my branch to verify that my signature was correct!

Better Service By Foreign Banks

Contrast this with HSBC where I was very quickly attended to and a replacement ATM was given to me within 15 minutes!

The Maybank lady even had the cheek to tell me that it was very hard to get hold of my branch because they did not reply. What kind of service is this? Shouldn’t the bank systems be automated with built-in security features to verify their customer’s accounts and details without having to rely on a piece of physical paper with a signature?

This kind of service is totally unacceptable in today’s competitive world where time equals money. And it is sad to note that our biggest local bank is not even up to scratch on their services to their customers.

Making every moment count is Maybank’s tagline. Well, they certainly made my every moment count when I wasted half a day at the bank for a simple ATM replacement.