Sorry to hear bout your horrible experience. I usually do not reply to blogs but I feel the need to do so this time because I absolutely love travelling with MAS. I do travel a lot (it’s my hobby) and I’ve used various airlines and MAS is my fav by far. And the selling point is the hospitality. I find the crew wonderful. Some of them even take time to chat with us. The food is alright and the in-flight entertainment fantastic. But it has it hiccup I’m sure and there are always room for improvement. Hope you’ll have better experience in your future travels, regardless of what airline u choose. Tc

I stumbled across your blog while during a search for MAS reviews. I actually work on behalf of Malaysia Airlines, as part of their digital communications team. For this, I’m truly sorry that we had not picked up your blog post sooner. The digital sphere is huge, and it’s not uncommon that we don’t pick up all comments on Malaysia Airlines.

The re-timing of your flight was definitely a bad experience, and I myself would be upset if I were in similar circumstances. Had we seen this write-up earlier or if we’d gotten an inquiry, we could have investigated the delay and offered greater clarification on the matter.

In future, we would appreciate feedback to us as it helps us to improve our product and service standards. We view this as our utmost priority in our transformation process. We are quite active on the digital sphere on Facebook (www.facebook.com/mastravel) as well as Twitter @MAS and it is fairly easy to get in touch with my team.

Lastly, I do certainly hope that you would one day give us a chance to regain your trust and confidence in our airline.

Regards,
Jonathan
Malaysia Airlines Digital Team

First of all, if you want to buy the cheap fare make sure u adhere to tnc of the ticket la unless something comes up which really urgent i.e. death or compassionate case one.but if you want to hv more flexi tkt, then buy tix tht can mke a chnge. I’ve tried SQ,DL,QF and even AK.. every airlines hv their own rules. the rules make by the human but pse dont tend to break it..if u wnt to break if wht is the rule for right..?

im not biased on tis but u dun hv to blame of MH alone. I agreed that there need some improvement in certain areas.. maybe u pay amount of tix rm2000++ you expect more svc.but if you paid which less with other airlines, do you expect more svc??

whtever it is…dont ask too much which sometimes can turn u down..

I totally agree! I’m on the lookout for alternatives INSTEAD of MAS now! They should seriously look into the quality of their services!

I trully agreed with you. I just bought MAS ticket,when its on sale.Well i thought it would be great ,bcoz the fare is quite cheap.But I pick the wrong date, then i called them to change my date.But you know, they said to me.U can’t changed your date,bcoz you buy the cheap ticket.Geez.. what an answer ;(
Then,i buy another ticket from air asia for my departure,so i can used MAS ticket when i go back home.When i call MAS for confirmation,they said.. I have to pay for my cancelation depart ticket. What!! Bcoz they already prepared my on flight meal.Geez… i paid the ticket too right. So i can’t used my return ticket. What a waste. I trully not recomended MAS flight. Don’t buy it bcoz it’s cheap. AFter some calculation,i think it’s wayyy more expensive.

Need vacation