Airebus, Luxury Coach to Singapore

There used to be a time when a trip to Singapore meant having to wait in the grubby Puduraya Bus Station, clambering on your grubby bus and having to battle the bad jams and crowds at Woodlands Immigration Checkpoint. However, with Airebus, now you can “fly” first class all the way from KL to Singapore in luxurious comfort.
I’ve taken the Airbus to Singapore twice already now and have always been very happy with their services. This luxury coach to Singapore has two kinds of services – an executive and business class. I’ve only taken their executive class and found it to be a really comfortable bus ride. The executive bus departs from Cititel Hotel in Midvalley Megamall and Sunway Lagoon Resort Hotel and arrives at the DFS Galleria, smack in the middle of Singapore’s shopping haven Orchard Road.
You have an option of twin seats or single seats on the bus which are especially useful if I’m traveling on my own and do not wish to share a seat with a stranger. Their seats are wide, plush and comfortable with lots of legroom and space to curl up to sleep. When you board, you will be assisted to by a friendly bus attendant who will provide you with bottles of mineral water and the local newspapers. A few minutes after the bus has started its journey, they will come around again to serve you a hot meal served on a tray. The first time I went down, I was given a delicious rice with fried chicken pieces, salad and a piece of banana cake. The second time I took it in the morning, I was served a deliciously warm onion omelet with sausages and some mochi. The bus plays movies along the journey on a shared TV screen which helps the journey pass a lot faster.
This luxury coach makes just one brief stop along the way in Pagoh where passengers are free to use the toilet or stretch their legs. I also like the fact that they take the second link into Singapore, using the Tuas Immigration Checkpoint which is usually less crowded and a whole lot cleaner than the Woodlands one. The first time I took the Airebus, they ran almost right on schedule and I got into Singapore in less than 5 hours. However, the second time I took the Airebus back from Singapore on Christmas morning, they were actually delayed for almost an hour.
Their drop off and pick up points in both Singapore and KL are both really easy and convenient with public transport readily available to take you to your next destination. If you are down to Singapore to shop, you can start almost immediately, right at the DFS Galleria or at Takashimaya which is just a short distance away! It’s a wonderful way to travel to Singapore and one way I would definitely recommend to everyone! Remember though, it’s Airebus not Airbus!

October 16th, 2008 at 8:27 pm
Yep! my wife and I took AIREBUS only recently…AND WE REALLY ENJOYED THAT TRIP. Very comfortable and the crew are very hospitable.
The bus is very clean and the air condition system runs perfectly well. Hey! theres an individual leg rest for each seat and device outlets. Isn’t that neat!?! =P
For sure, we’ll take this bus ride again in going to Singapore from KL.
Shalom!
JAMES – Philippines
October 20th, 2008 at 6:43 pm
@james: Glad to know you enjoyed the Airebus trip too!
Its one of my favourite rides down to Singapore from KL!
December 16th, 2008 at 4:08 pm
My family (kids & mum) took Airebus’ Executive coach to KL on 12th Dec and their Business class coach to Singapore three days’ later. It was our first time, there will not be another! Firstly, do NOT believe all that they advertise on their website! The executive coach did NOT come with a video, not even shared!! There was a TV set in the front like other coaches, but it was not switched on as the stewardess said that the picture was ‘jerky’. Service on the Business class coach back was the worst in the world!! Firstly, they did not even provide mineral water to passengers, they provide lunch and dessert, give you only a short time to gorge yourself, then the steward (Mr NANDA) proceeded to close all the curtains and EXPECTED passengers to fall sleep obediently. My mum protested and his reply was, ‘Auntie, tidur diam-diam’, much to her outrage!! He really treated us like young kids!! This was a business class coach, mind you! Did I also mention that there was a cockroach near the back (where the pantry is) and an irritating housefly that kept landing on my face everytime I tried to sleep? We swore that we’d never take this service again. I think Transtar or Nice buses look much newer and cleaner!!
December 23rd, 2008 at 11:48 pm
@AdelineSG: Hi Adeline, sorry to hear about your bad experience with them! I have taken them several times already and was quite happy with their services. Perhaps you can take this up with Airebus directly! On another note, I recently took the Transtar and found that their buses were pretty old!
March 30th, 2009 at 9:18 pm
Let me introduce myself. I have been a customer with this bus service for a period of 6 months (mainly due to how close its sales office is relatively to my house). I shall outline my horrible experience out:
1. Airebus changes travel plans without notice, and expect you to accept their altered time or have NO REFUND. Bus re scheduling can vary from 3-5 hours apart and your seat will be downgraded.
2. Airebus First class coach is consistently polluted with flies all around, and even cockroaches have been spotted at the lower cabins.
3. Tickets purchased on premium seats can be downgraded if the bus is under service. This happens VERY frequently.
4. The bus is frequently LATE by 30 minutes from its pick up at Mid valley or Scotts Road.
5. At the pre designated rest stops which are supposed to be 10-20 minutes at the most; Airebus service staff often decide to have lunch or dinner, and extend this rest stop to almost an hour, hence delaying the arrival times.
6. The customer service is extremely rude and do not offer any rebates at all.
So remember, if you want to FLY LOW CLASS, go for Airebus
April 1st, 2009 at 1:56 pm
Hi Airebus Sucks – Thanks for your comments. It seems like their service has dropped tremendously. My previous experience with them several years ago was quite satisfactory.
August 19th, 2009 at 7:53 am
My friend and I just arrived in KL from Singapore on Airebus . I booked for us the executive coach (Bus #WNW 7110) from DFS, Singapore to Midvalley online (they charged me 3% to use my credit card). Firstly, the little malay girl who served us our meal (rice and curry with some pitiful chicken wing) just handed us our meal without any fork or spoon. When we asked her where are the utensils she simply spouted,”No fork or spoon” very rudely, no apology. OK- I’m a sport and I love banana leaf cuisine so I made do. But then when we needed to wash up she told us that the sink was not functioning. Now imagine what we had to do after eating messy curry with our hands and no serviettes either. Later, we asked about the toilet as the website says toilet available for light usage. Again, she told us the toilet not available. Also, they were supposed to show a DVD on the screen so we asked about this and again she said the DVD not available. Now I ask you what did I pay for? I could’ve taken one of those nasty “Bas Konsortium” for 1/10th the price and had a better experience. Oh, one other thing, everytime we went down to the driver’s area to ask the the little girl about these amenities that we thought we were paying for she was basically flirting with the driver and showing the driver pictures on her hand phone. The driver wasn’t even looking at the road when I went down to see her. This is a terrible, terrible service. I have always taken AEROLINE and they are a superior bus service. Even the Aeroline hostesses are very professional and dresses in gleaming professional attire. This Airebus girl was in jeans and barefeet on the bus. I plan to write to the Chairman of this company. Either he doesn’t know or he simply doesn’t care.
August 25th, 2009 at 8:18 am
Hi Jeff – That’s really bad! I didn’t know Airebus quality has fallen to those states! Anyone else had a similar bad experience recently?
November 24th, 2009 at 2:37 pm
Dear All,
As the person who was attached with Airebus from the 1st day of its operations and as the person who lay out every single aspect of excellence service, Im very sad to hear all these comments on Airebus On-board service. The Management need to act and view all the customers comment very seriously as with the hard work we previously laid out to create an new concept of surface travel with airline experience down into the drain. A major changes need to be done and all the crew members need to attend the PR and Hospitality course again. So … all the best to u guys and please do change for the betterment of Airebus in near future.